Direct Purchase FAQ

How can I purchase Jacquelyn Smith’s books directly?

Jacquelyn’s books can be purchased directly by clicking the ‘Buy ebook direct from the author’ button on any of the book detail pages on this website. This will add the book to your cart, which will appear in the upper right corner of your screen. When you are finished selecting the titles you wish to purchase, click the cart button, followed by the ‘Checkout’ button to start the checkout process.

What book formats are available to purchase?

Jacquelyn’s titles are only available to purchase directly in ebook format at this time. An ePub and mobi (Kindle) version is included with each purchase.

How will I receive my books?

Your ebook purchase will be sent to you via email by the direct purchase platform Payhip. You should receive their email shortly after you have completed your transaction with the download links to your purchase in both ePub and mobi (Kindle) format. In addition, you will receive a follow-up email from BookFunnel a few minutes later, who can provide support for getting your ebooks onto your device, if needed. The email from BookFunnel will also contain a download link to your ebook purchase.

How do I get my books onto my device?

You can either download the ebook files directly onto your device from the links provided by Payhip, or side-load them from your computer. (Mobi format works on Kindle, and ePub works for pretty much every other ereader platform.) If you are not familiar or comfortable with downloading or side-loading, click the link in the email from BookFunnel to jump to the book’s download page instead. Then, click the ‘Get my Copy’ button and select your device type to receive specific, step-by-step instructions that should only take a few minutes to follow.

What if I need additional help getting my ebooks loaded?

Click the ‘Need Help’ link in the top right corner of the BookFunnel download page for the book you purchased and are having problems with. Someone from the BookFunnel support team will assist you.

What methods of payment are accepted?

All major credit cards are accepted as payment, as well as digital wallet methods, including Apple Pay, Google Pay, and Paypal.

How are payments processed?

All payments are processed securely by either Paypal or Stripe, depending on which method of payment you select. These companies act as a go-between, with Paypal and Stripe handling the payment on the author’s behalf and Payhip acting as the transaction interface. None of your credit card information is accessed or stored by this website, or the author.

Do I need to set up an account to make a direct purchase?

No. However, if you are using a digital wallet like Apple Pay, Google Pay, or Paypal, you will need to be able to access your digital wallet account, and have a valid method of payment in place.

What information is required to make a purchase?

You will need to enter the email address where you would like your ebook(s) to be delivered. You will also need to enter your credit card information, either directly or through your Apple Pay/Google Pay wallet, unless you are using Paypal.

How do I make a purchase using my Paypal account?

During the checkout process, click the Paypal option. You will be prompted to log in to your Paypal account to complete the transaction. From there, you can select whichever valid method of payment you would like to use.

How do I make a purchase using Apple Pay or Google Pay?

During the checkout process, click the ‘Buy with card’ option and click the credit card number field. You should be prompted to use your digital wallet to fill in your card details. (You will need to use your Apple Pay or Google Pay credentials to get the fields to populate.)

How will my purchase appear on my credit card/bank statement?

Your transaction will be billed under the name ‘WS_PRESS’ (WaywardScribe Press).

How can I apply a reward/discount/coupon code to my purchase?

Click the ‘Add coupon’ link at the bottom of the checkout screen. If you have a valid code, you can enter it in the next screen. Hit the ‘Add coupon’ button to apply the code to your order.

How do I remove an item from my cart?

Click on the cart icon in the upper right of your screen and then click the ‘remove’ link beside the item you would like to remove. If you remove ALL items from your cart, the cart icon will disappear from your screen.

I’m from outside the US. Why is the price of the ebook different from other platforms in my country?

Currently, Payhip only allows one price to be applied to each product, in one global currency. While Jacquelyn’s ebook pricing has been adjusted in many countries with other retailers to reflect local ebook market pricing in the regional currency, this level of control is not available on the direct platform at this time. All titles on Jacquelyn’s direct purchase platform are priced according to the current retail price of her ebooks in US dollars.

What about taxes/VAT?

All local taxes, including VAT are included in the listed price of each item.

Relevant Privacy Policies:

Apple Pay

BookFunnel

Google Pay

JacquelynSmithFantasy.com

Payhip

Paypal

Stripe

Still have questions?

Contact Jacquelyn.